Villora Technology
One App Endless Deliveries
Website: www.villora.in
Email: officialvillora@gmail.com
Customer Support: +91 7507687030
Address: Hiras Nagar, Pirangut, Pune – 412115, Maharashtra, India
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Introduction
These Terms & Conditions govern the use of the Villora application, website, services and related digital platforms operated by Villora Technology.
By accessing, registering on, browsing or using Villora, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with these terms, you should not use the Villora platform or its services.
Villora may provide services connecting customers with restaurants, food vendors, grocery stores, pharmacies, parcel partners, delivery partners and other participating businesses.
Villora may operate as a technology and marketplace platform and may not directly manufacture, prepare, own or store every product listed by participating vendors.
The actual seller or service provider may remain responsible for the quality, legality, availability, preparation and fulfilment of the goods or services supplied by that vendor, subject to applicable law and Villora's platform responsibilities.
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Acceptance of Terms
Your continued use of Villora constitutes acceptance of these Terms & Conditions and other applicable policies published on the platform.
These terms should be read together with the Refund Policy, Cancellation Policy, Shipping or Delivery Policy, Privacy Policy, Vendor Agreement and other applicable Villora policies.
Villora may update these terms from time to time to reflect changes in services, technology, business operations, legal requirements or regulatory requirements.
Updated terms may be published on the website or application.
Continued use of Villora after an applicable update may constitute acceptance of the updated terms.
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Eligibility
Users must provide accurate information while creating an account or placing an order.
Users must be legally capable of entering into a binding agreement under applicable law.
Where a service or product has a specific age requirement, the applicable age requirement must be followed.
Parents or legal guardians may be responsible for transactions made by minors where applicable under law.
Villora may restrict access to users who provide false, misleading or incomplete information.
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User Account
Customers may be required to create an account to use certain Villora services.
Users are responsible for maintaining the confidentiality of their login information.
Users must not share their account credentials with unauthorized persons.
Users should immediately inform Villora if they believe that their account has been accessed without authorization.
Villora may require additional verification where reasonably necessary for security or compliance.
Users are responsible for activities conducted through their account, subject to applicable law.
Villora may suspend or restrict an account where there is evidence of fraud, misuse, unauthorized activity or violation of these terms.
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Accurate Information
Customers must provide accurate name, mobile number, delivery address, landmark and other required information.
Customers are responsible for checking their information before confirming an order.
Incorrect information may result in delayed delivery, failed delivery or cancellation.
Villora may not be responsible for problems caused solely by incorrect information supplied by the customer.
Customers should update outdated account information when necessary.
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Ordering Services
Customers may place orders through the Villora application or website where the relevant service is available.
An order is subject to product availability and vendor acceptance.
Displaying a product or service on Villora does not always guarantee its availability.
Prices, availability, images, descriptions and estimated delivery times may change.
The final order information shown at checkout should be reviewed before payment or confirmation.
Villora may reject or cancel an order where necessary because of stock availability, vendor refusal, technical problems, suspected fraud or other legitimate operational reasons.
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Vendor Responsibility
Participating vendors are responsible for maintaining accurate product and service information.
Vendors are responsible for providing products or services that comply with applicable laws and regulations.
Vendors must provide accurate prices, descriptions, quantities and availability information.
Vendors must prepare and pack orders according to applicable food safety, product safety and other legal requirements.
Vendors must not intentionally provide counterfeit, prohibited, unsafe or unlawful products.
Vendor-specific obligations are governed by the applicable Vendor Agreement and Vendor Policies.
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Product Information
Product photographs and descriptions are provided for informational and ordering purposes.
Actual products may sometimes differ in appearance because of packaging, size, colour, preparation or availability.
Customers should read product descriptions and applicable information before placing an order.
Where legally required information is provided by a seller, customers should review that information before purchase.
Villora may request vendors to correct inaccurate or misleading information displayed on the platform.
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Food Orders
Food orders are prepared by the respective restaurant or food vendor.
Food quality, preparation, ingredients, allergens and other food-related matters may be subject to the vendor's responsibility and applicable food laws.
Customers with allergies or dietary restrictions should contact the vendor where appropriate before ordering.
Villora does not encourage customers to rely solely on photographs or promotional descriptions when making health-related food decisions.
Food orders may be non-refundable after preparation except where a verified issue qualifies for a refund or other remedy.
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Grocery Orders
Grocery items are subject to stock availability.
Fresh and perishable products may have limited return or refund eligibility.
Substitution may occur only where the applicable order process permits it.
Customers should check delivered grocery items as soon as reasonably possible.
Wrong, missing, damaged or expired items should be reported promptly.
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Pharmacy Orders
Pharmacy services are subject to applicable laws, regulations and pharmacy requirements.
Prescription medicines may require a valid prescription where legally required.
Customers must provide accurate prescription and delivery information.
Pharmacy vendors are responsible for complying with applicable pharmacy and medicine regulations.
Refunds or returns for medicines may be restricted by law and the applicable pharmacy policy.
Villora may require verification before processing pharmacy-related complaints.
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Parcel Services
Parcel services are subject to the applicable parcel service conditions.
Customers and senders must not use Villora parcel services for prohibited or unlawful items.
The sender is responsible for providing accurate parcel information.
Parcel contents may be subject to applicable restrictions and verification.
Villora may refuse a parcel where its contents appear prohibited, unsafe or unlawful.
Parcel delivery charges may become non-refundable after collection or dispatch, subject to applicable policy and law.
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Delivery Services
Delivery may be performed by Villora delivery partners or other authorized delivery personnel.
Estimated delivery times are indicative and may change due to traffic, weather, vendor preparation, customer availability, technical issues or other circumstances.
Customers should remain available at the provided delivery location.
Customers may be contacted by the delivery partner for delivery coordination.
Customers must provide reasonable assistance necessary to complete delivery.
Delivery partners are expected to follow applicable Villora delivery rules and safety requirements.
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Delivery Partner Conduct
Delivery partners must use their own authorized account unless otherwise permitted by Villora.
Delivery partners must not share login credentials.
Delivery partners must handle customer orders responsibly.
Delivery partners must maintain professional behaviour with customers, vendors and Villora personnel.
Delivery partners must not misuse customer information.
Delivery partners must not intentionally delay, manipulate or falsely complete deliveries.
Delivery partners must follow applicable traffic, vehicle and safety laws.
Separate Delivery Partner Agreements and Policies may apply.
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Delivery Charges
Delivery charges may vary based on distance, location, order type, demand, service availability and applicable promotions.
The applicable delivery charge will generally be displayed before order confirmation.
Delivery charges may change from time to time.
Promotional delivery offers may have separate conditions.
A delivery charge does not guarantee a specific delivery time.
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Packaging Charges
Applicable vendors may charge packaging charges where permitted and displayed.
Villora may display applicable packaging charges during checkout.
Packaging charges may be treated separately from product prices and delivery charges.
Refund eligibility for packaging charges will depend on the applicable order circumstances and refund policy.
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Platform and Convenience Charges
Villora may apply platform, convenience or other applicable service charges where permitted.
Any applicable charge should be displayed through the ordering process where required.
Such charges may vary depending on the service, location, order value or other applicable factors.
Refund eligibility for such charges is governed by the applicable refund policy and law.
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Payment
Customers may use the payment methods made available through Villora.
Payment processing may be handled through third-party payment service providers.
Customers must provide accurate payment information.
Villora does not ask customers to disclose confidential banking passwords, UPI PINs or similar security credentials.
Users should not share OTPs or payment credentials with unauthorized persons.
A payment may be subject to verification before an order is confirmed.
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Cash on Delivery
Cash on Delivery may be available only in selected areas and for eligible orders.
Villora may restrict Cash on Delivery for certain customers, locations, products or order values.
Customers must pay the applicable amount when the order is delivered.
Repeated refusal of valid Cash on Delivery orders may result in account restrictions where appropriate.
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Order Cancellation
Customers may request cancellation within the applicable cancellation period.
For eligible orders, Villora generally provides a short cancellation window of three minutes when the vendor has not started processing the order.
Once preparation, packing, processing, pickup or dispatch has started, cancellation may generally not be eligible for a refund.
Certain products and services may have additional cancellation restrictions.
The complete cancellation rules are provided in the applicable Cancellation and Refund Policies.
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Refunds
Refunds are governed by the Villora Refund Policy.
A refund is not automatically available for every cancellation or complaint.
Refund eligibility may depend on order status, payment status, product type, delivery status and verification.
Wrong, missing, damaged, defective or expired products may be eligible for refund or replacement after verification.
Villora may request photographs, videos, invoices or other evidence before approving a refund.
Approved refunds may be processed through the original payment method or another permitted method.
Bank and payment gateway processing times may vary.
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Promotions and Offers
Villora may provide promotional offers, discounts, coupons, cashback or other benefits.
Every promotion may have separate eligibility conditions.
Promotional offers may be limited by location, time, customer account, vendor or order value.
Promotional benefits may not always be combined with other offers.
Villora may withdraw an offer where required because of technical errors, misuse, fraud or operational reasons.
Customers must not manipulate promotional systems.
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Coupon and Cashback Misuse
Customers must not create multiple accounts to obtain promotional benefits improperly.
Customers must not use fraudulent information to obtain discounts.
Villora may cancel benefits obtained through misuse or fraud.
Accounts involved in serious promotional abuse may be restricted subject to applicable law.
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Customer Responsibilities
Customers must use Villora only for lawful purposes.
Customers must not interfere with the operation of the platform.
Customers must not attempt to access unauthorized systems.
Customers must not upload harmful, unlawful or malicious content.
Customers must not impersonate another person or business.
Customers must not submit false complaints.
Customers must not intentionally damage products and then request refunds.
Customers must not falsely claim that an order was never delivered.
Customers must treat vendors and delivery partners respectfully.
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Prohibited Activities
Users must not use Villora for unlawful activities.
Users must not use the platform to distribute prohibited goods or services.
Users must not attempt to hack, disrupt or damage the Villora application or website.
Users must not introduce malware, viruses or malicious code.
Users must not attempt unauthorized access to another user's account.
Users must not scrape or copy platform data without authorization.
Users must not misuse customer, vendor or delivery partner information.
Users must not engage in fraudulent transactions.
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Reviews and Ratings
Customers may be allowed to provide ratings and reviews.
Reviews should reflect genuine customer experiences.
Users must not post false, abusive, threatening or misleading reviews.
Users must not post personal information about another person without appropriate authorization.
Villora may moderate or remove content that violates applicable policies or law.
Vendors must not manipulate ratings or reviews.
Users must not demand money or benefits in exchange for positive or negative reviews.
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Intellectual Property
Villora branding, logos, designs, software, content, graphics, text and platform materials may be protected by applicable intellectual property laws.
Users may not copy or commercially exploit Villora intellectual property without authorization.
The Villora name and branding may not be used to create confusion about an unauthorized relationship with Villora.
Vendor content may remain the responsibility of the vendor that supplied it.
By submitting content to Villora, users grant Villora the rights necessary to display and operate that content on the platform, subject to applicable law and the applicable privacy policy.
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User-Generated Content
Users may submit reviews, ratings, feedback and other permitted content.
Users are responsible for ensuring that submitted content is lawful and accurate.
Users must not submit content that infringes another person's intellectual property or privacy rights.
Villora may take reasonable action against unlawful or prohibited content.
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Privacy and Personal Information
Villora may collect and process personal information required to provide its services.
Information may include account details, contact information, order information, delivery information, payment-related information and other necessary information.
Personal information will be handled according to Villora's Privacy Policy and applicable data protection laws.
Villora may use service providers for hosting, payment processing, communication, analytics, security and other operational purposes.
Customers should review the Privacy Policy for more information about personal data processing.
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Data Security
Villora takes reasonable measures to protect information handled through its platform.
No internet transmission or digital storage system can be guaranteed to be completely secure.
Users should protect their passwords, OTPs and other account credentials.
Users should immediately report suspected unauthorized account activity.
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Third-Party Services
Villora may use third-party service providers for payment processing, maps, notifications, hosting, analytics, communication, authentication and other services.
Third-party services may have their own terms and privacy policies.
Villora may not control the availability or performance of independent third-party services.
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Maps and Location Services
Certain Villora features may require location information.
Location services may be used to calculate delivery areas, show nearby vendors, support navigation and facilitate delivery.
Customers may need to enable location services for certain features.
Incorrect location information may affect delivery accuracy.
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Technical Availability
Villora aims to keep its platform available and functional.
Temporary interruptions may occur because of maintenance, updates, server problems, network issues, third-party services, security incidents or other technical circumstances.
Villora may temporarily suspend certain features for maintenance or security.
Villora does not guarantee uninterrupted or error-free availability at all times.
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Account Suspension and Termination
Villora may suspend or terminate an account where there is a reasonable basis to believe that the account has violated these terms or applicable law.
Accounts may also be restricted because of fraud, misuse, security concerns, payment abuse or other legitimate reasons.
Users may stop using Villora at any time.
Outstanding payments, liabilities or obligations may continue after account closure where applicable.
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Vendor Account Termination
Vendor accounts are also governed by the applicable Vendor Agreement.
Villora may suspend a vendor for serious policy violations, fraud, unsafe products, repeated customer complaints, legal non-compliance or other legitimate reasons.
Vendor settlement and outstanding amounts may be reviewed before final closure.
Applicable contractual rights will continue to apply.
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Delivery Partner Account Termination
Delivery Partner accounts are governed by the applicable Delivery Partner Agreement.
Villora may suspend or terminate a delivery partner for fraud, repeated misconduct, false delivery completion, misuse of customer information, serious safety violations or other legitimate reasons.
Pending settlements and company property may be reviewed during exit processing.
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Liability
Villora will take reasonable measures to provide its platform and services.
To the extent permitted by law, Villora will not be responsible for losses caused solely by circumstances outside its reasonable control.
Nothing in these terms is intended to exclude liability that cannot legally be excluded or limited.
Vendor-related product issues may be subject to vendor responsibility and applicable law.
Delivery-related issues may be investigated based on delivery records and the circumstances of the order.
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Force Majeure
Villora may be affected by events beyond reasonable control.
Such events may include natural disasters, extreme weather, government restrictions, public emergencies, strikes, traffic restrictions, internet failures, power failures, technical failures or other extraordinary circumstances.
Villora will make reasonable efforts to restore services when practical.
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Customer Complaints
Customers may contact Villora through the official support channels for complaint
