Villora Technology
One App Endless Deliveries
Website: www.villora.in
Email: officialvillora@gmail.com
Customer Support: +91 7507687030
Address: Hiras Nagar, Pirangut, Pune – 412115, Maharashtra, India
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Introduction
Villora Technology respects the privacy of customers, vendors, delivery partners, visitors and other users who access or use the Villora application, website and related services.
This Privacy Policy explains what information Villora may collect, why the information is collected, how it may be used, how it may be shared, how it may be protected and what choices may be available to users.
By accessing or using Villora services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with Villora's Terms & Conditions, Refund Policy, Cancellation Policy, Vendor Agreement, Delivery Partner Agreement and other applicable policies.
Villora may update this Privacy Policy from time to time to reflect changes in its services, technology, business operations or applicable legal requirements.
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Information We Collect
Villora may collect information that users voluntarily provide while creating an account, placing an order, registering as a vendor, registering as a delivery partner, contacting customer support or using other Villora services.
The information collected may include name, mobile number, email address, delivery address, billing information, account information, order details and other information required to provide the requested service.
The exact information collected may depend on the Villora service being used.
Users should provide accurate and updated information.
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Customer Information
For customers, Villora may collect information such as name, mobile number, email address, delivery address, landmark, order history, selected preferences and information necessary to process orders.
Villora may also collect information relating to customer support conversations, complaints, refunds, cancellations and other service interactions.
Information may be collected when customers use the Villora application, website or other authorized Villora channels.
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Vendor Information
Villora may collect information from vendors during registration and onboarding.
Vendor information may include business name, proprietor or authorized person's name, mobile number, email address, business address, bank details, tax-related information, applicable licences, registration documents, KYC information, shop photographs and other business information required for onboarding.
Vendors are responsible for providing accurate and lawful information.
Vendor information may be used to verify the business, create the vendor account, process settlements, provide platform services and meet applicable legal or operational requirements.
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Delivery Partner Information
Villora may collect information from delivery partners during registration and onboarding.
This may include name, mobile number, address, photograph, emergency contact, vehicle information, driving licence information, vehicle registration information, bank details, KYC information and other information necessary for delivery operations.
Delivery partner information may be used for verification, account activation, order allocation, payments, safety, customer support and operational management.
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Account Information
When a user creates an account, Villora may collect information required to create and maintain that account.
Users are responsible for keeping their account information accurate.
Villora may use account information to authenticate users, provide services, communicate important information and protect accounts against unauthorized activity.
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Order Information
When a customer places an order, Villora may collect information relating to the order.
This may include vendor information, products or services selected, order amount, delivery address, order status, payment status, delivery information, cancellation information and refund information.
Order information may be used to process and complete the transaction.
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Payment Information
Payments may be processed through third-party payment gateways, banks, UPI providers, card networks or other authorized payment service providers.
Villora may receive transaction-related information necessary to confirm payment status, reconcile transactions, process refunds and provide customer support.
Villora does not intentionally collect or store confidential payment credentials such as UPI PINs, card PINs or banking passwords.
Users should never share OTPs, UPI PINs, passwords or other confidential payment credentials with anyone claiming to represent Villora.
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Location Information
Certain Villora features may require location information.
Location information may be used to identify nearby vendors, calculate delivery areas, estimate delivery charges, support navigation, assign delivery partners and facilitate order delivery.
Location access may be requested through the application or device settings.
Users may disable location permissions through their device settings, although some features may not function correctly without location access.
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Delivery Tracking
Where live delivery tracking is available, Villora may process location information from the delivery partner's device to display the approximate delivery status or location to authorized users.
Location information may be processed only as necessary for delivery operations, safety, customer support and related legitimate purposes.
Live tracking availability may depend on device settings, internet connectivity, GPS availability and technical systems.
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Device Information
Villora may collect certain technical information about the device used to access its services.
This may include device type, operating system, application version, browser information, IP address, device identifiers, network information and technical logs.
Such information may be used for security, troubleshooting, analytics, performance improvement and service reliability.
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Log Information
Villora systems may automatically record technical information when users access or interact with the platform.
Log information may include access time, pages or features accessed, errors, network information and other technical information.
These records may help Villora investigate technical issues, detect suspicious activity and improve platform security.
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Cookies and Similar Technologies
The Villora website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage and improve performance.
Cookies may also be used for security, analytics and relevant service operations.
Users may manage certain cookie preferences through browser settings where supported.
Disabling cookies may affect some website functionality.
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How We Use Information
Villora may use collected information to create and manage accounts.
Information may be used to process customer orders and provide requested services.
Information may be used to connect customers with vendors and delivery partners.
Information may be used to calculate delivery charges and facilitate delivery.
Information may be used to process payments, settlements, refunds and cancellations.
Information may be used to provide customer support.
Information may be used to investigate complaints and disputes.
Information may be used to verify customers, vendors and delivery partners.
Information may be used to prevent fraud and unauthorized activity.
Information may be used to protect the security of the Villora platform.
Information may be used to improve application functionality and user experience.
Information may be used for analytics and business operations.
Information may be used to communicate important service-related information.
Information may be used to comply with applicable legal and regulatory requirements.
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Service Communications
Villora may send service-related communications through SMS, email, phone calls, WhatsApp or application notifications where appropriate.
These communications may relate to order confirmation, payment status, delivery updates, cancellation, refund, account security, support requests, policy changes or other necessary service information.
Service-related communications may continue even if a user has opted out of certain promotional communications.
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Promotional Communications
Where permitted, Villora may send promotional communications about offers, discounts, new services, vendors or other platform activities.
Users may be provided with options to manage promotional communications.
Promotional communications will be handled according to applicable law and available communication preferences.
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Sharing Information With Vendors
Villora may share relevant customer information with the vendor when necessary to process and fulfil an order.
For example, a vendor may need the customer's name, order details and delivery-related information to prepare and fulfil an order.
Vendors are expected to handle customer information responsibly and only for legitimate business and service purposes.
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Sharing Information With Delivery Partners
Villora may share information necessary for delivery with the assigned delivery partner.
This may include customer name, delivery address, mobile number, order details and other information necessary to complete the delivery.
Delivery partners must use customer information only for legitimate delivery-related purposes.
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Sharing Information With Payment Providers
Villora may share or transmit necessary transaction information to authorized payment service providers.
Payment providers may process information according to their own privacy policies and applicable laws.
Villora does not control the privacy practices of independent third-party payment providers.
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Third-Party Service Providers
Villora may use third-party service providers for hosting, cloud services, payment processing, maps, notifications, analytics, authentication, customer communication, security and other operational functions.
Such providers may process information on behalf of Villora to provide the relevant service.
Villora expects service providers to apply appropriate safeguards to information entrusted to them.
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Legal and Regulatory Disclosure
Villora may disclose information where required or permitted by applicable law.
Information may be provided to courts, government authorities, law enforcement agencies, regulators or other authorized authorities when legally required.
Villora may also disclose information when reasonably necessary to protect its rights, users, vendors, delivery partners, property or platform security.
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Business Transfers
If Villora undergoes a merger, acquisition, restructuring, investment, sale of assets or similar business transaction, information may be transferred as part of the relevant business transaction.
Any such transfer will be handled subject to applicable law and appropriate safeguards.
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Data Security
Villora takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.
Security measures may include access controls, authentication, monitoring, encryption where appropriate, server security and other technical safeguards.
However, no internet transmission or digital storage system can be guaranteed to be completely secure.
Users should protect their account credentials and devices.
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Account Security
Users are responsible for maintaining the security of their account credentials.
Users should not share passwords, OTPs, UPI PINs or other confidential credentials.
If a user suspects unauthorized access to an account, they should contact Villora through official support channels as soon as possible.
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Data Retention
Villora may retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, enforce agreements, meet legal requirements and protect legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of subject to applicable legal and operational requirements.
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Customer Choices
Users may have the right to request access, correction, updating or deletion of certain personal information, subject to applicable law and legitimate business or legal requirements.
Requests may require reasonable verification of the user's identity.
Some information may need to be retained where required by law or necessary for legitimate business purposes.
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Correction of Information
Users should inform Villora if their personal information is inaccurate or outdated.
Villora may update information after reasonable verification.
Users are responsible for maintaining accurate contact and delivery information.
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Account Deletion
Users may request deletion or closure of their Villora account through available support channels or account features, where applicable.
Account deletion may not immediately remove all information where retention is required for legal, security, fraud prevention, financial, dispute resolution or other legitimate purposes.
Certain information may be retained in anonymized or legally required records.
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Children's Privacy
Villora services are not intended to encourage children to independently enter into transactions that they are legally unable to enter into.
Where applicable, parents or legal guardians should supervise children's use of digital services.
If Villora becomes aware of information collected from a child in circumstances where such collection is not appropriate, reasonable steps may be taken to address the situation according to applicable law.
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Vendor Privacy Responsibilities
Vendors may receive customer information necessary to fulfil orders.
Vendors must protect such information and must not use customer information for unauthorized marketing, personal contact, resale or unrelated purposes.
Vendors must not retain or misuse customer information beyond what is reasonably required for legitimate business and legal purposes.
Vendors must follow the applicable Vendor Agreement and Villora policies.
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Delivery Partner Privacy Responsibilities
Delivery partners may receive customer information necessary to complete deliveries.
Delivery partners must not save, copy, share, photograph, sell or misuse customer information for unauthorized purposes.
Delivery partners must not contact customers for personal reasons unrelated to the order or authorized Villora service.
Any misuse of customer information may result in investigation and appropriate action under the applicable agreement and law.
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Marketing and Analytics
Villora may use aggregated or anonymized information for business analysis, service improvement, marketing analysis and platform development.
Where information is used for analytics, Villora may use third-party analytics or technology providers.
Aggregated information that does not reasonably identify an individual may be used for legitimate business purposes.
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Fraud Prevention
Villora may analyze account, order, payment, device, delivery and transaction information to identify suspicious activity.
Fraud prevention may include detecting unusual order patterns, payment abuse, fake accounts, promotional misuse, false refund claims and unauthorized account activity.
Where appropriate, suspicious activity may be investigated and accounts or transactions may be restricted subject to applicable law.
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Refund and Complaint Information
When a customer requests a refund or submits a complaint, Villora may process information required to investigate the matter.
This may include order records, payment records, delivery information, vendor information, photographs, videos, customer communications and other relevant evidence.
Such information may be retained for dispute resolution, fraud prevention and legal or business record purposes.
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Reviews and Ratings
Villora may collect ratings, reviews, feedback and comments submitted by users.
Reviews may be displayed publicly or shared with relevant vendors where appropriate.
Users should not include unnecessary personal information in public reviews.
Villora may moderate content that violates applicable policies or law.
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Public Information
If users voluntarily publish information in a public area of the platform, such as a public review or rating, that information may be visible to other users.
Users should avoid publishing sensitive personal information in publicly visible content.
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Links to Other Websites
Villora may provide links to third-party websites or services.
Third-party websites may have their own privacy policies and terms.
Villora is not responsible for the privacy practices of independent third-party websites.
Users should review the privacy policies of third-party services before providing information.
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Application Permissions
The Villora application may request permissions such as location, notifications, camera, storage or other device permissions depending on the features being used.
Permissions are used to enable relevant application functionality.
Users may manage permissions through their device settings.
Disabling certain permissions may prevent related features from working correctly.
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Camera and Document Information
Vendor and delivery partner onboarding may require photographs or document images for KYC, verification and account activation.
Such information may include identity documents, licences, registration documents, business documents, photographs and related verification information.
Documents should be submitted only through official Villora onboarding or support channels.
Villora may retain verification records for the period reasonably required for operational, legal, security or compliance purposes.
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Bank and Settlement Information
Vendors and delivery partners may be required to provide bank account or other payment details for settlements.
Such information may be used to process legitimate payments and settlements.
Users must provide accurate account details.
Villora may verify payment information where necessary.
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Changes to Personal Information
Users may contact Villora to request correction of inaccurate personal information.
Villora may request identity verification before processing a request.
Requests will be handled according to applicable law and reasonable operational requirements.
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Data Breach and Security Incidents
If Villora becomes aware of a security incident involving personal information, Villora may take reasonable steps to investigate, contain and remediate the incident.
Where required by applicable law, appropriate notifications may be made to affected users or relevant authorities.
Users should immediately report suspicious activity or unauthorized access through official Villora channels.
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International Data Processing
Depending on the technology and service providers used by Villora, information may be processed or stored on servers located in India or other jurisdictions.
Where applicable, such processing will be carried out subject to applicable law and appropriate safeguards.
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Legal Compliance
Villora will handle personal information in accordance with applicable Indian laws and regulations.
Where data protection, consumer protection, information technology or other applicable laws impose specific requirements, Villora will take reasonable steps to comply with those requirements.
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Grievance and Privacy Complaints
Users may contact Villora regarding privacy questions, personal information requests, security concerns or complaints.
Privacy-related requests should include sufficient information for Villora to identify the relevant account or issue.
Villora may request reasonable identity verification before processing a privacy request.
Contact Us
Villora Technology
Address: Hiras Nagar, Pirangut, Pune – 412115, Maharashtra, India
Website: www.villora.in
Email: officialvillora@gmail.com
Customer Support: +91 7507687030
Users may contact Villora through the above official channels for privacy-related questions, corrections, account-related requests, complaints or other assistance.
Policy Updates
Villora may update this Privacy Policy from time to time.
Changes may be made because of new features, technology, business processes, legal requirements, regulatory requirements or security improvements.
The updated Privacy Policy may be published on the Villora website or application.
Users are encouraged to review this Privacy Policy periodically.
Final Statement
Villora Technology is committed to handling user information responsibly and maintaining appropriate safeguards for the information used to provide its services.
By using Villora services, users acknowledge that they have had an opportunity to review this Privacy Policy.
Nothing in this Privacy Policy is intended to remove or restrict any privacy or consumer right that cannot legally be excluded.
Villora Technology — One App Endless Deliveries
